If you are not completely satisfied with your purchase from, you may return your product within 15 days of receipt.

Products must be returned in new or gently used condition. To return items to, please follow the following steps:

  1. Contact us or email us directly at with your order number and reason for your return. A return shipping label will be issued and send to your email. 
  2. Pack and seal your return merchandise securely using the original package, attach the issued return label to the box.
  3. Returns will be processed as soon as packages arrives back to us.
  4. Refund will be credited to the original method of payment within 30 business days, excluding shipping and handling charges.


I just placed an order, when will it ship?
Once you place an order, please allow 1 business day for your order to be processed and packed. Once your order is processed, a tracking number will be sent to the email address provided. 

Does Orbal Cosmetics ship to P.O Boxes?
Yes! we ship to P.O Boxes.

How long it will take for my order to arrive?
Your order will arrive within 5-7 business days from the day you order.

What method is used for shipping?
All packages are shipped via USPS. For international packages, a different carrier may be used (UPS, FedEx, or DHL).

Still have a question? CLICK HERE , we are happy to help!